Empower Your Workforce: Process Management that Enlightens and Enables by Jim Boots.

A few years ago, when I was more active in on-site BPM consulting, I kept wishing for a good book for managers. I’m not talking about a book about how to do process work — if I was concerned with that, I’d happily recommend my own book on Business Process Change. But Business Process Change is a technical book, filled with information on how to use scope and flow diagrams and how to organize a team to undertake a major business process effort. Moreover, its almost 400 pages long. I’m talking about a much shorter book that doesn’t so much teach process analysis and design as to tell a manager how to use some key process ideas to do his or her job better. Management is a complex set of skills: It requires someone to hire and fire employees, to monitor their work on a day by day basis, rewarding the good efforts and correcting the not quite so good. It requires setting goals, developing budgets, tracking costs, and dealing with complaints from peers and from senior executives. And it requires planning how the work is to be done and monitoring the quality of the output.