Decades of study and practice have been crystallized into this small book. Jim Boots tells you how your organization can achieve a higher level of collective intelligence that results in improved collaboration and greater performance. An enterprise process model that graphically depicts activities, responsibilities, and flows – at all relevant levels of detail – becomes a cultural artifact that employees know and use. Everyone sees the connection of their work to the mission of the organization. A new way of talking about work and participating in change elevates the employee experience. This book tells you how to develop and sustain the roles, processes, standards, and technologies you need to make it happen.
Implementing these ideas is the best tool for busting silos.
-Matthew Saacks, President of Ampirical Solutions LLC
Jim has condensed decades of process management experience into a set of easily followed approaches.
– Ian Gotts, Founder and CEO of Elements.cloud
